The rights and duties of the patient

The El Yosr International Clinic in Sousse, Tunisia is committed to respecting your dignity and not discriminating in access to care. Respect for your private life and the secrecy of information concerning you are guaranteed.

During the whole of your stay, you will be kept regularly informed of the evolution of your state of health. You will make decisions about your health together with your doctor.

PATIENT RIGHTS

The right to information

The right to information comes directly to you. However, there are two special cases:

• for a minor child, the right to information is exercised by the holders of parental authority,
• for an adult under guardianship, the right is exercised by his guardian.

Access to your hospital medical file

You have the right to freely access the content of your hospital medical file. Your practitioner will provide you with all the information concerning your health during an individual interview.

Informed consent

No medical act can be performed without your free and informed consent. However, if you are unable to express your will:

• consent will be requested from the trusted person you have designated yourself beforehand,
• if no trusted person has been appointed, consent will be requested from a family member or loved one.

In exceptional circumstances, the doctor can legally dispense with any consent and intervene directly. This happens in particular:

• in an emergency,
• when it is impossible to contact your trusted person or relatives.

In order to express your consent, you will receive all the necessary information on:

• the acts that will be performed,
• preventive treatments or actions,
• the frequent or serious risks normally foreseeable in the state of scientific knowledge,
• the foreseeable consequences in case of refusal,
• any new risks identified after the execution of the acts.

You can also obtain additional information, seek the advice of another healthcare professional and request a cooling-off period.

Appointment of a trusted person

You can designate in writing a trusted person who will be consulted if a medical decision needs to be taken at a time when you are unable to express your wishes. This trusted person can be either:

• a parent,
• one of your relatives,
• your attending physician.

The designation of your trusted person must be made in writing. It is valid for the entire duration of the hospitalization but can be revoked at any time according to your wish.

Your trusted person can also accompany you during your appointments, support you and help you with your procedures and decisions if you wish.

Warning: if necessary, the trusted person is consulted on a compulsory basis but does not take the medical decisions himself. In other words, the doctor can override his advice and make whatever decision he thinks is best.

The consent of holders of parental authority and tutors of an adult under tutorship

The consent of the holders of parental authority and guardians is necessary for any medical intervention, as well as that of the minor or adult under guardianship if he is able to express his will and participate in the decision. However, the doctor can override the advice of the legal representative:

• if he cannot be contacted,
• if his opinion puts the health of the minor or adult under guardianship in danger (example: the legal representative refuses essential care).

Finally, if a minor wishes to keep his or her state of health a secret, the doctor can also dispense with obtaining the consent of the holders of parental authority to carry out the intervention or carry out the treatment. The minor must however be accompanied by an adult of their choice.

Confidentiality and anonymity

The right to confidentiality and anonymity means that your presence within the establishment will not be revealed if you wish. Likewise, you can also refuse to have visits during your stay. Report these wishes upon admission.

Staff at your service

You can share your comments and / or suggestions with the staff of the establishment. The sooner you talk to them about it, the better able they will be to meet your expectations before you leave the El Yosr Internationae Clinic. All mail will be answered by management.

The satisfaction questionnaire

At the end of your stay, a satisfaction questionnaire will be given to you in order to obtain your assessment of the services offered. The questionnaires are processed statistically and make it possible to improve the establishment's services and quality approach. The teams are also sensitive to the testimonials of satisfaction transmitted through these questionnaires.

Computerized data processing

There is a computer processing of medical data concerning you. This information is used by the doctor, who guarantees respect for medical confidentiality.

DUTIES OF THE PATIENT

During your stay at the Clinique El Yosr Internationale in Sousse, Tunisia, respect for basic rules of life, hygiene and safety is necessary for your well-being and that of other people.

Respect for the rules of life

For your safety and well-being:

• it is forbidden to bring alcoholic beverages and illegal products into the establishment;
• it is forbidden to bring an animal into the premises of the establishment;
• Noise nuisance is prohibited because silence is an important element for your comfort and recovery. You and your visitors are therefore asked to take care not to make too much noise. In particular, you can listen to your music using headphones and moderate the volume of the television in your room;
• It is strictly forbidden to smoke within the El Yosr International Clinic.

Your valuables

It is not recommended to bring your valuables: it is better to give them to your relatives before your admission. The establishment declines all responsibility for valuables that you keep in your room.

Visits

The visit of your loved ones is an important moment of comfort. However, for hygienic reasons and in order not to affect the quality of your recovery, the number of visitors present in your room at the same time should be limited.

In addition, young people under the age of 15 are not recommended to visit anyone in the facility. Indeed, children are sometimes carriers of specific diseases that are not very dangerous at their age but potentially more serious if they affect adults, in particular debilitated people.

General recommendations

In the interest of all, you are generally asked to always ensure:

• respect and allow the rest of other patients,
• do not interfere with the operation of the service,
• wear correct clothing when you move around the establishment,
• keep the premises and objects at your disposal in good condition.

Respect for health and safety rules

For your safety, you are asked to respect specific rules:

• in the event of fire: in the establishment, all applicable fire safety regulations are observed. You will find the evacuation instructions to be applied displayed in all common rooms. Stay calm and follow the instructions of personnel trained in this type of incident.
• to fight against nosocomial infections: an infection is said to be nosocomial if it is acquired in a hospital environment. The only way to fight it is prevention, thanks to the application of simple hygiene rules. The transmission of germs by the hands is the main mode of contamination in a hospital environment: by washing your hands regularly, you participate effectively in prevention. Your visitors are invited to do the same.

Of course, the nursing staff also take all the necessary measures on their side to avoid nosocomial infections, hand washing included.